Tips to help you get started
List of supported Razer devices
How to use Alexa with Synapse to control your Razer devices
How to use Chroma to configure the lighting on Razer devices
How to install
You can view the video below for instructions or review a copy of the video transcript.
Downloads | Product FAQs
Maximize your unfair advantage with Razer Synapse 3, the unified hardware configuration tool that takes your Razer device to the next level. Get access to advanced options and granular control as you rebind buttons, assign macros, personalize device lighting and more.
Full Technical Specifications
Category | Specification |
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Variation | Razer Synapse 3 |
Version | V1.17.0.600 |
Supported Operating System |
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Supported Languages |
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Supported Modules |
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Supported Devices | To view the fulllist of supported devices, click the linkbelow:
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FAQ
Razer Synapse 3 does not recognize or detect my Razer device
- Software or hardware issue. Resolve the issue by following the steps here.
- USB headset driver error. Resolve the error by following the steps here.
- The device is not supported by Razer Synapse 3. Check whether your device is supported by Razer Synapse 3 or Synapse 2.0 before proceeding.
You can view the video below for instructions or review a copy of the video transcript.
How do I manually check for updates on Razer Synapse 3?
Improve Razer Synapse 3 performance, bug fixes, and new features through updates. See the answer below for more details.
- How to manually check for updates on Razer Synapse 3
Razer Synapse 3 list of supported devices and Mac OS support
Mac OS is not supported in Razer Synapse 3. However, Razer Synapse 2.0 has support for certain devices for Mac OSX 10.6 (Snow Leopard) to Mac OSX 10.14 (Mojave). See the answer below for a list of supported devices in Razer Synapse 3 in Windows.
- Razer Synapse 3 supported devices
Can Razer Synapse 3 configure all of the same Razer devices at the same time?
No, Razer Synapse 3 does not support configuration of multiple devices of the same model at the same time.
What are Razer Synapse 3 Recommendations and how does it work?
Razer Synapse 3 Recommendations is a feature that allows you to conveniently discover and explore product offerings from the Razer ecosystem that match their preferences and requirements. To know more about this feature, see Razer Synapse 3 Recommendations FAQs.
Why is the on-screen display notifications not showing while in-game?
Notifications are not showing while in-game to prevent interruption during gaming sessions.
Razer Synapse 3 is not displaying properly in 800x600 screen resolution
Razer Synapse 3 requires a minimum screen resolution of 1024x720. For it to work at a lower resolution, restart the application as per Microsoft's recommendation.
Configuration
How do I install Razer Synapse 3?
Download Razer Synapse 3.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to install Synapse 3 to your system
How do I create a Razer Synapse 3 account?
Launch Razer Synapse 3.
Click “SIGN UP” to register for a Razer ID.
Confirm your new account.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to create a Razer Synapse 3 account
How do I register my Razer Product in Razer Synapse 3?
Launch Razer Synapse 3.
Click “REGISTER YOUR RAZER PRODUCT”.
Sign in with your Razer ID.
Click “PRODUCTS” > “REGISTER A NEW PRODUCT”.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to register a Razer product in Razer Synapse 3
How do I delete or de-activate a Razer Synapse 3 account?
Delete your Razer ID in your Razer Account settings. See the answer below for more details.
- How to delete a Razer Synapse account
How do I import and export profiles in Razer Synapse 3?
Import or export profiles and configurations easily in Razer Synapse 3. See the answer below for more details.
- How to export and import profile settings on Razer Synapse 3
Why is there a slight delay when changing profiles in Synapse 3?
This is expected behavior and not a bug. The delay is the result of Razer Synapse 3 performing a confirmation check before loading the profiles for games or applications.
How do I remap keys or buttons on a Razer laptop, keyboard, or mouse?
Change your device settings such as key assignments, gaming mode, the device’s lighting, and more with Razer Synapse 3.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to remap keys or buttons on a Razer laptop, keyboard, or mouse
How do I use the Surface Calibration feature in Razer Synapse 3?
Optimize the Razer Precision Sensor to any surface through Surface Calibration. See the answer below for more details.
- How to use the Surface Calibration feature in Razer Synapse 3
How do I adjust the DPI setting of the Razer Mouse through Razer Synapse 3?
Configure the DPI sensitivity level of your mouse in two ways:
- Sensitivity Stages
- Sensitivity Sliders
See the answer below for more details.
- How to adjust the DPI setting of the Razer Mouse through Razer Synapse 3
How do I change the email address I have associated with Razer Synapse 3?
- Login toRazer ID.
- Click on your email address under the "ACCOUNT" tab to edit it.
- Click "SAVE".
How do I add other Wi-Fi devices on Razer Synapse 3?
You can add your Razer Wi-Fi device to the "Add Other WiFi Device" feature of Razer Synapse 3 to enhance and maximize your experience. See the answer below for more details.
- How to add other Wi-Fi devices on Razer Synapse 3
Macro
How do I create macros on Razer Synapse 3?
Create the macro within Razer Synapse 3 and then assign it to any of your Razer Synapse 3-enabled products.
You can view the video below for instructions.
See the answer below for more details.
- How to create macros on Razer Synapse 3
How do I assign macros on Razer Synapse 3-enabled Razer products?
Assign the created macrosfor your Razer Synapse 3-enabled products.
You can view the video below for instructions.
See the answer below for more details.
- How to assign macros to Razer Synapse 3-enabled Razer products
Can I copy my macro from one computer to another?
Yes, recorded macros are like other files which can be exported and imported.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to export and import macros in Razer Synapse
Chroma Studio
How do I add lighting effects on Razer Synapse 3 Chroma Studio?
Create and edit your own Chroma effects in Chroma Studio.
You can view the video below for instructions.
See the answer below for more details.
- How to add lighting effects on Razer Synapse 3 Chroma Studio
How do I customize a Chroma effect on Razer Synapse 3?
Customize the Chroma effects using the Effect Settings in Chroma Studio.
You can view the video below for instructions.
See the answer below for more details.
- How to customize a Chroma effect on Razer Synapse 3
How do I remove a Chroma effect on Razer Synapse 3?
Remove the Chroma effect in two ways:
By removing an entire effect layer
By removing an effect from a selection or Razer device
You can view the video below for instructions.
See the answer below for more details.
- How to remove a Chroma effect on Razer Synapse 3
What are Chroma Apps and how do they work?
Chroma Apps areprograms and game integrations that are developed using the Razer Chroma SDK. The Chroma Apps tab allows you to manage each program and set itspriority levels.
There is a wide variety of other applications and preset lighting profiles available and you can submit your own creations. SeeChroma Workshopfor more details.
How do I enable or disable Razer Chroma Workshop Games or Apps?
Custom Chroma lighting effects will start once you launch the game or application. See the answer below for more details.
- How to enable or disable Razer Chroma Workshop Games or Apps
What is Chroma Connect and its partners?
Chroma Connect is a module on Razer Synapse 3 that allows control for all Chroma-enabled apps and third-party hardware devices. See the answer below for details.
- What is Chroma Connect and its partners?
How do I use Chroma Connect?
Launch Razer Synapse 3.
Detect and sync your Chroma-enableddevice.
Configure the lighting effects.
See the answer below for more details.
- How to use Chroma Connect
How do I sync Chroma lighting across all my Razer devices?
Launch Razer Synapse 3.
Click "LIGHTING" tab on any Razer Chroma-enabled device.
Click the "Apply to other Chroma-enabled devices" button.
See the answer below for more details.
- How to sync Chroma lighting across Razer devices
The integrated Chroma lighting effects are not working in-game
- Ensure thatChroma Connect is installed.
- Confirm thatthe lighting effects for the Chroma Apps are enabled.
See the answer below for more details.
- Integrated Chroma lighting effects are not working in-game
How do I use Philips Hue in Razer Synapse 3?
Below arethe Philips Hue devices thatwork and sync together with Razer Synapse 3 andRazer Chroma integration.
All Razer Synapse 3-enabled devices
Philips Hue
Philips Hue Go
Philips Hue Light Strips
See the answer below for more details.
- Philips Hue in Razer Synapse 3
How do I configure and change colors on my Razer devices?
Change and customize the Chroma lighting on your Chroma-enabled device through Razer Synapse 3.
You can view the video below for instructions or review a copy of the video transcript.
See the answers below for more details.
- How to configure and change the LED lighting color on a Razer keyboard
How to configure and change the keyboard backlight color on a Razer Blade
How do I control the RGB lighting on Razer devices using Alexa in Razer Synapse 3?
Control your computer andthe following Razer Chroma device features with your voice:
Basic lighting control
Chroma lighting control
Launch applications
Multimedia controls
You can view the video below for instructions or review a copy of the video transcript.
See the answers below for more details
- How to control the RGB lighting on Razer devices using Alexa in Synapse
Troubleshooting
How do I fix Razer Synapse 3 when it fails to start?
These are the possible causes why Razer Synapse 3 crashes or fails to start:
- System admin restrictions
- Firewall restrictions
- Corrupted or missing files
- Log-in issue
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to fix Razer Synapse 3 when it crashes or fails to start
I am having .NET Framework error while installing Razer Synapse 3
If you encounter the error message “To run this application, you first must install one of the following versions of the .NET Framework:” while installing Razer Synapse 3, follow the steps below:
- Download Microsoft .NET 4.8 Framework and run the installer.
- Restart your PC after the installation is complete.
- Run Razer Synapse 3 installer and follow the installation steps.
- If you are still unable to install Razer Synapse 3, contact our customer support.
Note:Send the screenshot of the error when contacting customer support.
Audio device stops working after Razer Synapse 3 installation or update
- Click on the speaker icon on your system tray.
- Set the playback device to your active audio device.
See the answer below for more details.
- My Razer device has no sound after Synapse 3 update
How do I perform a clean installation of Razer Synapse 3 on Windows?
- Uninstall the older version.
- Download and install the new version on your system.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
How do I gather Razer Synapse 3 logs from a PC?
- Download the Razer Log Collector.
- Unzip and run the executable application.
- Click "Save To".
See the answer below for more details.
- How to gather Synapse 3 logs from a PC
Razer Synapse 3 login "Network Not Available" error or "Error 3802"
Check if you have any of the following:
- Firewall restrictions
- School or work networks that block Razer Synapse 3
- VPN or Proxy configurations
See the answer below for more details.
- "Network Not Available" error or "Error 3802" when I try to log in to Synapse 3
I was logged out of Razer Synapse 3 when I logged out of Razer Cortex
Since Razer Synapse 3 and Razer Cortex use the same account credentials. Once you log out of one software, the other will require you to sign in again.
Note: If you are unable to log in to Razer Synapse 3 or unable to reset your password, makesure to click the link in the activation email sent to you within sevendays. See the answer below for more details.
- Razer ID FAQs
Razer apps are updated but there is still no Guest option
Restart the application twice to clear the login screen's cache. The “Continue as Guest” button becomes available on its next launch and you can use Razer Synapse 3 or Razer Cortex as a guest.
My Razer Synapse 3 is having issues when running Steam Wallpaper Engine
- Right-click on the Wallpaper Engine in the system tray and select "Settings".
- On the wallpaper engine settings, navigate to the General tab and click on "Remove High Priority".
- Click “Yes” on the User Access Control prompt.
- Restart the system.
See the answer below for more details.
- Resolve issues when running Steam Wallpaper Engine
Razer Synapse 3 installer failed to install on Windows 11
Ensure that there are no anti-virus software or firewall settings blocking the installation of Synapse 3.
We are aware of existing installation issues with the Smart App Control that comes with newly installed Windows 11 systems. We are currently in discussion with Microsoft for the fix to be made available in a future Windows update. In the meantime, check for Windows updates regularly.
My new Razer device is not lighting up after Razer Synapse 3 update
A new device will not light up if its existing lighting is in Advanced Effects. Perform either of the following options on the Razer Synapse 3:
- Click on the "LIGHTING" tab and select the preferred quick effects.
- Go to "CHROMA STUDIO" to apply the preferred lighting on the new device.
Keyboard input is different in Razer Synapse 3 when keyboard language is set to non-US
Razer Synapse 3 alphanumeric keymapping utilizes the US layout keycode for each character.
Utilize the Key Recording feature when the system keyboard language is not set to US English. This will ensure that the intended keycode is captured for key mapping.
The Chroma lighting on my Razer device flickers when Razer Synapse is enabled
Ensure to disable other RGB software (for example SignalRGB, OpenRGB, and the like) before using Razer Synapse.
See the answer below for more details.
- The Chroma lighting flickers when Razer Synapse is enabled